Background Checks Division (BCD) – Case Study Details

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Streamlining Background Checks For Client-BCD:

Techsaga’s innovative platform streamlined background checks for BCD, improving efficiency and accuracy. The partnership with Techsaga optimized turnaround times and enhanced stakeholder communication.

Efficient Background Check Transformation:

BCD, a leading Background Check Division, faced challenges in managing its background verification processes efficiently. The increasing volume of verifications and complex workflows demanded a streamlined solution. They sought a reliable and scalable platform to enhance their operations and improve turnaround times.

BCD partnered with Techsaga, a cutting-edge BGV Task Management platform, to address their challenges. Techsaga offered a comprehensive solution that streamlined the background verification process, optimized task management, and provided real-time updates to stakeholders.

Challenges:

Managing High Volume –

BCD struggled with handling a high volume of background verification requests, resulting in delayed turnaround times and increased manual effort.

Booking Convenience –

Customers need the flexibility to pre-schedule and post-schedule workout sessions based on their convenience. Limited availability and booking options hinder their ability to plan and manage their fitness routines effectively.

Complex Workflows –

The intricate workflows involved in verifying employee, contractor, and partner backgrounds led to confusion and inefficiencies in the process.

Improved Real-time Updates –

BCD faced challenges in having a system that provided timely updates to stakeholders, which occasionally resulted in communication gaps and delays in decision-making.

Solution:

Solutions To overcome these challenges, Techsaga implemented the following solutions:

Automated Task & Report Management –

Techsaga introduced an automated task management system that streamlined the background verification process, allowing for better allocation of resources and improved efficiency.

Generate pre and post-verification reports effortlessly using our automated reporting feature. Save time by accessing reports without relying on other stakeholders for convenience and efficiency.

Workflow Customization –

Techsaga provided BCD with the flexibility to customize workflows according to their specific requirements, reducing confusion and improving process adherence.

Real-time Notifications –

Techsaga integrated a real-time notification system that kept stakeholders updated throughout the verification process, ensuring effective communication and timely decision-making.

Centralised dashboard –

Track verification data and application status in real time with our integrated dashboard. Stay informed with daily email updates summarizing activities conducted each day. Experience efficient background checks today!

Results:

Increased Efficiency –

With the implementation of our solution, BCD experienced a significant improvement in overall efficiency, reducing turnaround times by 30%.

Enhanced Accuracy –

The streamlined workflows and automated processes minimized errors and improved the accuracy of background verifications.

Improved Stakeholder Communication –

Real-time notifications facilitated seamless communication among stakeholders, leading to faster decision-making and improved collaboration.

Scalable & Cost-Effective Solution –

Techsaga provided BCD with a scalable platform that accommodated their growing needs, enabling them to handle increasing volumes of background verification requests effectively.

End to End Automation –

Simplify employee background checks with myBCD, our intelligent automated platform. View verification status and easily access/download reports for streamlined and efficient process management.

Data Security and Repository –

Ensure data security and responsible information sharing with our advanced platform. Access past candidate data anytime from our extensive repository, mitigating the risk of data leakage.

myBCD DIY –

Accelerate employee data entry with our ‘Do-It-Yourself’ (DIY) feature. Simply track and digitally approve candidates as an HR, and access results online for a faster and streamlined process.